SERVICE AREA & RATES
Service Area
At General Heating & Air Conditioning, Inc. we make it a priority to provide our customers with prompt, professional service. Our standard service area extends North to South from Oak Hill, OH to Olive Hill, KY and East to West from Barboursville, WV to Vanceburg, KY. Approximately a 60 mile radius from our main office in Flatwoods, KY.
Service Rates
At GHAC, we use a “Flat-Rate” service billing method.
This method of billing provides our customers with a consistent, up-front, worry-free means of receiving and paying for our services.
How does it work?
Each service call within the standard SERVICE AREA* includes a fixed, Diagnostic Fee (see rates below). This diagnostic fee includes all necessary labor, travel*, fuel expenses, etc. for a technician to diagnose the problem with your equipment. Once the technician diagnoses the service problem, the issue and any needed repair work is explained to the customer. Our Flat-Rate repair costs are designed to be very reasonably-priced and are agreed upon before repairs are made so there are no surprises or worries over time or hidden costs. If a return visit is required for the same problem within 30 days**, the return diagnostic charge is free during regular business hours. Repair charges are added as if they were performed on the initial visit.
* A trip charge is added for calls outside the standard service area.
** Premium Service Agreement customers receive a 45 day guarantee.
DIAGNOSTIC RATES
RESIDENTIAL
| NO AGREEMENT | PSA AGREEMENT | |
| REGULAR HOURS | $80 | $68 |
| OVERTIME/WEEKENDS | $120 | $102 |
COMMERCIAL
| NO AGREEMENT | PSA AGREEMENT | |
| REGULAR HOURS | $100 | $85 |
| OVERTIME/WEEKENDS | $150 | $127.50 |
STANDARD RATES
No Warranty, No Agreement
| RESIDENTIAL | COMMERCIAL | |
| REGULAR HOURS | $80 | $100 |
| OVERTIME/WEEKENDS | $120 | $150 |
PREMUIM SERVICES AGREEMENT RATES
Learn More
| RESIDENTIAL | COMMERCIAL | |
| REGULAR HOURS | $68 | $85 |
| OVERTIME/WEEKENDS | $102 | $127.50 |
